N6

Summary
In this chapter, it give us to learn what is communicated during negotiation that discuss five different categories of communication, communication in negotiation is important that convey offers and counteroffers, sharing information influences the negotiation process included evaluate their negotiation outcomes, consists of the Social Accounts and communication about Process.
We have learned people communicate in negotiation by use of language and nonverbal communication including asking good questions in negotiation to improve communication in negotiation beside active listening and reflecting
The chapter conclude special communication considerations at the close of negotiations there are two key aspects of communication; the avoidance of fatal mistakes and the achievement of satisfactory closure in a constructive manner.